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Are available to protect and assist members and their clients in establishing their
contractual relationship.
Various Bills of Quantities are available for pricing at Association branch offices.
Complaints / Disputes Service
 If members and clients are unable to resolve a complaint / payment problem, between
themselves, this service is available free of charge, enabling parties recourse to the MBA
in the form of written complaints (together with acceptable remedies) against / between
any of its members with regard to payment, workmanship, integrity or professionalism and
particularly the quality of workmanship of Standard and Master Members. The Association
will endeavor, as far as is within its power , to conciliate and facilitate the
settlement of such disputes as soon as possible in a fair and reasonable manner.
Resolution of Disputes
In the event of disputes, costs of mediation or arbitration are borne by the parties
involved. The Association will by agreement of both parties refer the matter to informal
mediation (duration of case between 2 to 5 hours). If consensus cannot be reached, both
parties agree to abide by the decision of an arbitrator (duration not normally longer than
a day). Although costly, this method is far cheaper and quicker than litigation.
Specialised Sub Committees
Representatives on Contractual, Negotiating, Industrial Relations, Safety, Technical
Inspection, Education and Training provide the MBA with access to the knowledge of experts
in the relevant fields.
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